Frequently asked questions

Delivery is free on orders of ₹300 or more. Orders with a merchandise subtotal below ₹300 have a delivery charge of ₹49. The charge is shown in your cart and at checkout before you pay.

Yes. Cash on Delivery orders carry a handling fee of ₹10. Prepaid orders paid by UPI, card, net banking or wallet have no COD fee.

We deliver to serviceable pincodes across India. Enter your pincode on any product page to check delivery to your address before you order.

The product page and checkout show an estimated delivery date for your pincode. It depends on your location, the courier and the time of year, so treat it as an estimate rather than a guaranteed date.

Use the Track Order page with your order details, or open the order in your account. Tracking updates come from the courier and can take a few hours to appear after dispatch.

You can pay online by UPI, debit or credit card, net banking or wallet, or choose Cash on Delivery, which carries a ₹10 handling fee.

Contact customer care as soon as possible with your order number. An order that has not entered processing can usually be cancelled. Once it is packed or dispatched, cancellation may not be possible, and you can use the return process after delivery instead. A cancellation is final only when we confirm it.

Yes. A tax invoice is issued when your order is confirmed, and you can download it from the order page in your account. Orders are sold by Matosia Infotech (Fibtech), GSTIN 07EPFPK1839K1ZL.

Raise a return within 7 days of delivery. The toy must be unused and unwashed, in its original packaging with all tags, accessories and manuals. If an item arrives damaged or is not what you ordered, tell us within 48 hours of delivery with photos or an unboxing video.

Opened teethers, rattles, pacifiers and infant feeding accessories; opened craft kits, slime, playdough, paints and consumable stationery; assembled furniture, battery-operated ride-ons that have been used outdoors, and toys showing wear; and items marked Final Sale or bought in a clearance event.

We check returned items within 2 to 3 business days of receiving them. Approved refunds on prepaid orders go back to your original payment method within 5 to 7 business days. For Cash on Delivery orders, we transfer the refund to your bank account by NEFT or UPI once you share your account details.

Check the age range on the product page and on the box, or browse the Shop by Age section. Follow the age grading: toys with small parts are marked as unsuitable for children under 3 because they are a choking hazard.

Email care@fibtechtpmi.com or call +91 99114 75599, Monday to Saturday, 10:00 to 19:00 IST. Keep your order number handy.